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Effective Communication
In the SaaS industry, effective communication with customers is crucial for ensuring satisfaction and resolving issues promptly. As a SaaS engineer, you might often find yourself on calls with customers, whether for troubleshooting, onboarding, or ...
Call hold procedure
Holding a client call effectively requires a mix of preparation, communication skills, and follow-up actions. In this document, we'll get a step-by-step guide to ensure your client calls are productive and professional.
Collection Account Disable SOP-QB
Process Overview: A Cron will run on every 2nd, 3rd, 4th, and 5th day of the month. The manual charging will take place in the next 2 working days. Post the manual charging, the AR ageing report will be created by ops SPOC. Through AR ageing, the ...
Billing_ SOP_Collections (Modes and Gateways)
This Standard Operating Procedure (SOP) was developed based on a compilation of best available information, knowledge, to provide guidance to ACE Cloud Hosting Billing department in performing the activities defined herein, in a consistent and ...
Billing_SOP_Customer Support
This Standard Operating Procedure (SOP) was developed based on a compilation of best available information, knowledge, to provide guidance to ACE Cloud Hosting Billing department in performing the activities defined herein, in a consistent and ...
Popular Articles
Collection Account Disable SOP-QB
Process Overview: A Cron will run on every 2nd, 3rd, 4th, and 5th day of the month. The manual charging will take place in the next 2 working days. Post the manual charging, the AR ageing report will be created by ops SPOC. Through AR ageing, the ...
Billing_SOP_Reports
This Standard Operating Procedure (SOP) was developed based on a compilation of best available information, knowledge, to provide guidance to ACE Cloud Hosting Billing department in performing the activities defined herein, in a consistent and ...
Biling_SOP_Fresh Account Set up
This Standard Operating Procedure (SOP) was developed based on a compilation of best available information, knowledge, to provide guidance to ACE Cloud Hosting Billing department in performing the activities defined herein, in a consistent and ...
Billing_SOP_Customer Support
This Standard Operating Procedure (SOP) was developed based on a compilation of best available information, knowledge, to provide guidance to ACE Cloud Hosting Billing department in performing the activities defined herein, in a consistent and ...
Billing_ SOP_Collections (Modes and Gateways)
This Standard Operating Procedure (SOP) was developed based on a compilation of best available information, knowledge, to provide guidance to ACE Cloud Hosting Billing department in performing the activities defined herein, in a consistent and ...