Recent Articles
Discount SOP-QB
1. Introduction: This Standard Operating Procedure (SOP) outlines the approved discount policy to be followed within the QB business for both new and existing customers. It provides clear guidelines for applying discounts based on customer type and ...
Effective Communication
In the SaaS industry, effective communication with customers is crucial for ensuring satisfaction and resolving issues promptly. As a SaaS engineer, you might often find yourself on calls with customers, whether for troubleshooting, onboarding, or ...
Call hold procedure
Holding a client call effectively requires a mix of preparation, communication skills, and follow-up actions. In this document, we'll get a step-by-step guide to ensure your client calls are productive and professional.
Collection Account Disable SOP-QB- Updated on 24th July 2025
New Amendment: Cancellation Request Received Accounts – Notice Period Invoicing Process Please note the following important update regarding the handling of cancellation requests: Upon sharing the notice period charges with the CSM Department, a ...
Billing_ SOP_Collections (Modes and Gateways)
This Standard Operating Procedure (SOP) was developed based on a compilation of best available information, knowledge, to provide guidance to ACE Cloud Hosting Billing department in performing the activities defined herein, in a consistent and ...
Popular Articles
Collection Account Disable SOP-QB- Updated on 24th July 2025
New Amendment: Cancellation Request Received Accounts – Notice Period Invoicing Process Please note the following important update regarding the handling of cancellation requests: Upon sharing the notice period charges with the CSM Department, a ...
Billing_SOP_Reports
This Standard Operating Procedure (SOP) was developed based on a compilation of best available information, knowledge, to provide guidance to ACE Cloud Hosting Billing department in performing the activities defined herein, in a consistent and ...
Biling_SOP_Fresh Account Set up
This Standard Operating Procedure (SOP) was developed based on a compilation of best available information, knowledge, to provide guidance to ACE Cloud Hosting Billing department in performing the activities defined herein, in a consistent and ...
Billing_SOP_Customer Support
This Standard Operating Procedure (SOP) was developed based on a compilation of best available information, knowledge, to provide guidance to ACE Cloud Hosting Billing department in performing the activities defined herein, in a consistent and ...
Billing_ SOP_Collections (Modes and Gateways)
This Standard Operating Procedure (SOP) was developed based on a compilation of best available information, knowledge, to provide guidance to ACE Cloud Hosting Billing department in performing the activities defined herein, in a consistent and ...