Collection Account Disable SOP-QB- Updated on 24th July 2025
New
Amendment: Cancellation
Request Received Accounts – Notice Period Invoicing Process
Please note the following important update
regarding the handling of cancellation requests:
Upon sharing the notice period charges with the
CSM Department, a pro-rated invoice must be generated for the
applicable notice period.
Example: If a cancellation request is
received on 22nd July 2025, the pro-rated invoice should be created
immediately for the service period from 1st August 2025 to 21st
August 2025. The invoice creation date should be recorded as 1st
August 2025.
The notice period invoice link must be
attached to the corresponding ticket, which will then be routed to
the CSM Team for further action.
The
Billing team use below mentioned template for forwarding
the Cancellation cases to CSM Team.
|
Information
|
Status
|
|
Client ID
|
|
|
Account Name
|
|
|
Account Status
|
Cancellation Request Received
|
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Billing Status
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On Hold as Cancellation Requested
|
|
Notice Period Charges
|
This will be filled only in those cases
wherein the cancellation has been received after 15th of every month.
|
|
Overdue Amount (If Any)
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|
|
Overdue Invoice Link
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|
|
|
|
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Note - This account shows no pending
past-due amounts (Use In-case where no overdue invoices are present)
|
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