This Standard Operating Procedure (SOP) outlines
the approved discount policy to be followed within the QB business for both new
and existing customers. It provides clear guidelines for applying discounts
based on customer type and payment terms and establishes a framework for
consistency, compliance, and transparency across the Sales and Billing teams.
Discounts are an essential aspect of our customer
engagement and retention strategy. However, to maintain financial control and
avoid discrepancies, all discount offerings must follow a standard process as
defined in this SOP.
The objective of this SOP is to define and standardize
discount structures applicable to QB business. It ensures:
Uniform
application of discounts.
Clear
distinction between new and existing customer offerings.
Prevention
of unauthorized or inconsistent pricing.
Defined
approval authority for any exceptions.
This SOP is
applicable to:
All sales, billing,
and customer support personnel are involved in customer onboarding,
renewals, and billing.
All new and existing customers
using the QB-Billing platform.
All billing plans are offered on an annual,
semi-annual, or quarterly basis, provided payments are made upfront.
Any discount application or
request falling outside the defined structure must be routed
for Sales HOD approval.
This policy
applies across all departments and business units utilizing the QB-Billing
system.
4.1 Existing Customers
|
Payment
Type
|
Discount
%
|
Condition
|
|
Annual (Upfront)
|
10%
|
Payment made for 12 months in advance
|
|
Semi-Annual
(Upfront)
|
7%
|
Payment made for 6 months in advance
|
|
Quarterly (Upfront)
|
5%
|
Payment made for 3 months in advance
|
4.2 New Customers
|
Offer
Type
|
Description
|
|
Flat Rate Introductory Price
|
$19.50 per user for the first 3 months
|
|
Promotional
Discount—Option 1
|
50% off for the first 3 months
|
|
Promotional Discount—Option 2
|
90% off for the first
month only
|
|
Annual
(Upfront) Discount
|
10% for upfront annual payment
|
|
Semi-Annual (Upfront) Discount
|
7% for upfront 6-month
payment
|
|
Quarterly
(Upfront) Discount
|
5% for upfront 3-month payment
|
Note: Only one promotional discount
(either flat rate or percentage-based) can be applied per customer. All
discounts are valid only on upfront payments.
Any deviation
from the approved discount structure must be pre-approved in writing by
the Sales Head of Department (HOD). Unauthorized deviations are not
permitted.
All approved exceptions must be
documented and stored with the customer record in the QB-Billing system.
Sales and billing
teams must ensure that appropriate approval documentation is maintained for
audit and compliance.
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